Jr. Support specialist

Support specialist: Job ID: 13127

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Niosys has a big vision. We launched in 2017 but we’re just getting started and there’s a lot left to do. We are going to invest a ton of time, energy and money into the right candidate and looking for a long-term fit. We're a high performing team working towards a common goal: building an elite online application to help convenience store day-to-day sales, operations and closings. Known for extraordinary customer service and support based in New York, USA.

Tasks:

  • Ability to work in multiple systems concurrently while providing support services
  • Perform root cause analysis within a ticketing system and incident response forms
  • Provide technical support to customers on onlne, chat, email and social platforms
  • Participate in 24x7 on call rotation with team members
  • Communicate effectively with internal and external customers
  • Remain highly organized and detail oriented
  • Maintain a sense of urgency when completing tasks
  • Work closely with clients to provide 1 – 1 personalized software support
  • Trouble-shooting and problem resolution
  • Assist clients with software installation and updates
  • Documenting issues and solutions and build knowledge base to prevent recurrences
  • Provides feedback on problematic trends and patterns to development team
  • Developing training documents, short videos on how to do for our customers

Technology skills:

  • Proficient computer skills (i.e. Word, Excel, Ticket Systems, Web Applications)
  • Excellent verbal and written communication skills
  • Knowledge and familiarity with Windows Server, IIS and PHP 7
  • Relational Database Knowledge, including Oracle, MSSQL and MongoDB
  • Willingness to adapt and evolve to technology changes
  • Ability to work independently and within a team

Education & Experience:

  • Bachelors in - electronic, technology, engineering or computer science
  • 6 months to 1 year application or customer or technical support experience

Why Join Us

We're an ambitious bunch, with our eyes laser-focused on shipping extraordinary experiences to small business owners. You'll be surrounded by talented team members who share a common vision for what an amazing software company could be, and have the opportunity to help build a world-class one, right here in New York, USA.

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